Important Information for Members Who Have Visa Credit Cards Issued by RTN Federal Credit Union

Dear Member,

You will receive your new Merrimack Valley Credit Union (MVCU) Visa credit card very soon. This new card, which will replace your old card issued by RTN Federal Credit Union, comes with a new look and convenient features including tap-to-pay!

Please note the following important details about your new MVCU card:

Your new card will have a new number.
If you have more than one authorized user on your account, each card will have its own unique card number.
Your rates, credit limit, terms and due dates will remain the same.
Balances from your old RTN-issued card will be transferred to your new MVCU card.
Points earned on your previous Visa Gold or Platinum card will automatically transfer to your new card.

IMPORTANT steps to take when you receive your new MVCU card include:

Activate your new card by March 31, 2025, by calling the number on the sticker or contacting cardholder services at (866) 615-9208.
Enroll your new card in online banking or the mobile app for online account access by logging in to your account and adding your new credit card number and information (follow the prompts).
If you have automatic payments sent from an outside financial institution, re-enroll at that institution with your new account number.
Update your account number and payment information with any outside merchants or service providers who have your old card number on file.
Note that your RTN-issued card will expire on March 31, 2025.

For instructions on enrolling your new card for online access, please see below.

As we transition you to your new MVCU Visa credit card, make sure you download and save your prior credit card statements for future access before Feb. 17, 2025. Online access to your RTN-issued credit card will no longer be available beginning Feb. 19, 2025. Access to future statements and online accessibility will be available once you register your new card for online access.

If you have any questions or concerns, our Member Support Team is available 24/7 at (800) 356-0067.

Thank you for being part of our credit union community.

How to log into Credit Card Servicing Portal from Online Banking:

1. Sign into your online banking via www.mvcu.com.

2. From the dashboard, select Credit Card Management from the Card Management dropdown menu:

Card Management Screen

3. From Credit Card Management you will select Launch SSO:

Credit Card Management Screen

4. You will need to add your card the first time you access the portal by clicking on the + or Continue:

Welcome Back screen

5. Enter in all requested information and click on ADD to add your card. You will then be brought to the Credit Card Servicing Portal.

If you have any questions or concerns, our Member Support Team is available 24/7 at (800) 356-0067 or click the 'Live Chat' button on the bottom right of your screen.