Combating fraud requires your participation. Fraudsters are getting more sophisticated and more convincing, and it’s getting harder to know when you’re being scammed.
If you receive a message purportedly from MVCU, please review the message for errors and misspelled words. These errors are often the most obvious indicators that you are being contacted by a fraudster. Remember that MVCU will NEVER ask you to provide personal information over the phone, including debit card numbers, account numbers or account balances.
Here are some tips to follow to keep your money safe:
To verify your identity, an MVCU representative may ask you to answer security questions, which may include your Social Security Number, Date of Birth, Driver’s License Number, Mother’s Maiden Name, or a recent transaction.
If you suspect a fraudster has contacted you, please call MVCU directly via the number on our website and the back of your card – (800) 356-0067 – to verify whether the communication you received was legitimate. Your vigilance and cooperation are sincerely appreciated.
We're here to help keep you, your money, and your technology safe.
Protect yourself and your family against:
Use these resources to start protecting yourself today: