Thank you for your patience and cooperation during the Systems Conversion. Now that our systems are fully integrated, you have access to our full suite of products and services. Learn how to maximize your membership with Merrimack Valley Credit Union.
Credit Card members:
If you need assistance accessing your credit card account, please call 1-866-820-4894.
You now can view your balances, payment due date and make a payment through MVCU online and mobile banking.
To view your transaction history, dispute a transaction, make real-time payments and other services, go to "Card Management" and click on "RTN Credit Card Management" or go to Visa Online Access.
If you had online access to your credit card account in RTN online banking, you will need to click on the "Enroll" button to re-enroll as an existing user. If you did not have online access, simply click on the enroll button.
Follow these simple steps:
To ensure that you have seamless access to your accounts and continue to receive excellent member service, your member number was modified to a 10-digit number. Your modified member number begins with the number "3" and ends with your current member number, with as many 0s in between to make it 10 digits. Please refer to the letter you received prior to the Systems Conversion for your member number.
If you're setting up a new ACH Transaction (direct deposit, electronic payment, etc.), please use MVCU's routing number (211384926) and your new 10-digit account number.
Automatic loan payments from your MVCU savings or checking account to your MVCU loan have transferred to the new system. If you had a previously scheduled payment originating from another financial institution, that payment will continue to be processed. For faster processing, please make sure to update the payee’s name to Merrimack Valley Credit Union.
You may continue to use your existing checks with the RTN routing number. When you need to reorder, your new checks will include MVCU's routing number: 211384926
Please continue to use your existing ATM/Debit Cards. You will be reissued a new card when your current card(s) expire. The tap-to-pay feature on your existing card will no longer be available, but you can add your card to your smartphone wallet to make contactless payments.
Your statements include activity performed in the prior calendar month. All statements have a new look but include the same information about your account. If you have a mortgage loan, you will receive a separate statement specific to the mortgage. Your past transaction history is not available when you log in to online or mobile banking. Reference your statements for transaction details. Transaction history is now available in online and mobile banking from June 1 forward.
You do not need to register for online and mobile banking as you are already registered.
You do not need to set up a new username. Your username and new password combination works to access both MVCU online banking and the mobile app.
If you currently use multiple usernames and passwords to access accounts on online banking and the mobile app, MVCU will select one set of credentials to migrate to the new system.
If you are unsure which username to use, click the “Forgot Username” link and enter your new 10-digit member number. Then, enter your current password (or use “Forgot Password” if you are unsure). You will be prompted to select a new password.
For added security, as part of the login process, you will be prompted to enter a security code. You can choose to receive this code by phone call or SMS text to the phone number associated with your account.
Once you’ve logged into online or mobile banking, you will be able to continue paying your bills online.
Click the “Transfers and Bill Pay” tab and select “Bill Pay” (or tap the “Bill Pay” icon in the mobile app). All of your scheduled payments and payees will be available. You will have access to six months of bill pay history by Saturday, June 15. There may be a delay between when you are able to access online and mobile banking and when you can access Bill Pay.
If you log into online or mobile banking and don’t see your Bill Pay information, please allow up to 48 hours for the system to update.
You will notice some differences to how your information appears in online banking:
If you need to change your PIN or need assistance, please visit a branch or call the Member Support team at 800-356-0067 option 5.
As of June 3, you can now begin using MVCU’s online and mobile banking platforms to access your account electronically. Personal and business accounts are accessed through separate online banking logins. If you would like your personal and business accounts linked for easy access with one login, our Member Support team can help you. Please call 800-356-0067 for assistance.