Member Number

To ensure uninterrupted access to your accounts and maintain our high level of service, your member number will change. You will receive your new member number in a future mailing. Please use this new number when registering for our online or mobile banking platforms, setting up new automatic payments or deposits, or completing transactions at a Shared Branch location. We will continue to post transactions using your former number for sixty days following conversion, giving you time to redirect payments and direct deposits.

Deposit Accounts

In April, all CBCU savings and checking accounts will be changed into one of the accounts listed below. You do not need to take any action; this will be done automatically. Please reference the Truth in Savings disclosure for account features and details.

Statements

Your statements will include activity performed in the prior calendar month. All statements will have a new look and include the same information about your account.

All members will receive a March statement in the mail.

The paper statement fee of $2 per mail statement will be waived for former CBCU members until October 2025. We encourage all members to enroll in eStatements.

If you have a home equity loan, your statement will no longer be included in your monthly or quarterly statements. Instead, you will receive a separate monthly home equity loan statement.

Consumer Loans

While there will be no change to your loan’s interest rate, monthly payments and terms, you will be issued a new account number.

Automatic loan payments from your savings or checking account to your loan will transfer to the new system. If you have a previously scheduled payment originating from another financial institution, you will need to update your account information with the originating entity.

To make a consumer loan payment by mail please use the following addresses:

You may also make online payments through MVCU online or mobile banking or visit your local branch.

For new loans, you can apply online, over the phone at (800) 356-0067, through online or mobile banking, or by visiting your local branch.

Residential Mortgage & Home Equity Loans

For new loans, take advantage of our easy-to-use application process available online. You can apply securely through our online or mobile banking platforms or visit your local branch for personalized assistance.

Existing Loans:

• Your loan’s interest rate, monthly payments, and terms stay the same, but you will get a new account number.
• If your home equity loan is set up for recurring automatic payments and you wish to continue using this service, we will need an updated signed authorization form. This form will be sent to members with an existing transfer under separate notification. Please ensure you return this form to us by March 19, 2025.

To make a home equity loan payment by mail, please use the following addresses:

You may also make online payments through MVCU online or mobile banking or visit your local branch.

Please notify your homeowner insurance company to update the loss mortgagee payee clause to:

Merrimack Valley Credit Union, ISAOA, ATIMA
500 Merrimack Street
Lawrence, MA 01843

Digital Banking

You will enjoy exciting features and benefits when you register for online or mobile banking. You also may enroll in Credit Score, a free resource available on these platforms that offers you access to your FICO score and helps you set savings and budgeting goals.

Important information about accessing your MVCU account online:

Getting Started with Digital Banking

Enrolling in Online Banking

1. Visit MVCU.com.
2. Click ‘Login’ on the top, right side of the home screen. Then, select “Register.”
3. Choose whether you would like to register for an individual or business account depending on your membership type.
4. Review the disclosures and agree. Then, click “Continue.”
5. Confirm your identity by completing the fields for member number, SSN/Tax ID, email and zip code.
6. Verify your identity by selecting the method you wish to receive a one-time passcode. Then, enter in the code that was sent to you and click “Continue.”
7. Create a username and password.
   • Username must be between 8 and 60 characters.
   • The password must be at least 10 characters in length and include at least one uppercase letter, one number and one special character.
8. Select the option to subscribe for eStatements or click “Continue.” *
9. Success! You may now log in to our online banking platform and manage your account your way.

Enrolling in Mobile Banking

1. Search for “Merrimack Valley Credit Union” in your preferred app store.
2. Download our mobile app and click “Register a New Account.”
3. Choose whether you would like to register an individual or business account.
4. Review the disclosures and agree. Then, click “Continue.”
5. Confirm your identity by completing the required fields.
6. Verify your ID by selecting and entering a one-time passcode.
7. Create a username and password. Username must be between 8 and 60 characters. The password must be at least 10 characters in length and include at least one uppercase letter, one number and one special character.
8. Review your contact information for accuracy.
9. Select the option to subscribe to eStatements or click “Continue.” *
10. Options to use Biometrics – Opt-in or Select “Not Right Now.”
11. Success! You’ll be brought to your Accounts page on the app. You now can easily access your accounts from anywhere at any time.

*MVCU charges a monthly fee of $2 for paper statements, so be sure to enroll in eStatements to avoid the fee and help us reduce waste.

Digital Banking Features

Plus, when you use our mobile app, you have access to your mobile wallet, which allows you to add your MVCU debit card to your smartphone wallet and pay with your phone, and mobile check deposit so you can deposit checks from the comfort of home.

The account disclosures are effective April 1, 2025. Please note that the Fee Schedule, effective as of February 15, 2024, remains in effect after the system conversion on April 1, 2025. No changes to fees will result from this transition.

**Skip-A-Pay: Loans must have been opened for a minimum of six (6) months prior to the first month skipped. Your account and membership status must be current and in good standing in the month prior to the month being skipped. Interest will continue to accrue on unpaid balances through skipped payment period. Account holder acknowledges that Guaranteed Asset Protection (GAP); Debt Protection/Credit Protection and/or Warranty claim benefits may be impacted due to extension of maturity date and continued interest accrual on skipped payments. Account holder assumes all responsibility for cancellation and reinstatement of third party originated payment transactions.